Business Application Monitoring Support includes activities like 24x7 monitoring and management, alert/batch job monitoring, batch job processing, incident management and helpdesk services.

Application Support includes activities like troubleshooting, problem management, root cause analysis, trend analysis.

Application Environment Management includes activities like application environment (Dev/Test/Prod) set up, emergency bug fixes, code deployment, release and change management activities.

Enterprise Products Support This includes activities like administration support for enterprise applications like SAP basis , EAI applications like Vitria, Tibco, web servers like WebSphere, WebLogic.